If your order reaches us Monday to Friday before 02:00 p.m., delivery will generally take between 2 and 4 working days.
Customers in Germany can choose between DHL and HERMES for delivery of their packages.
To return goods free of charge, use the supplied package return stickers.
All information regarding the status of your order will be sent to you via email. As a result, it is particularly important for you to ensure that you enter a current email address when you place your order with the PUMA Online Shop and that you check your emails regularly.
If you have not received an order confirmation by email within 15 minutes of placing your order, check your Spam filter before you do anything else.
If the spam filter does not contain an email from the PUMA Online Shop, contact PUMA Customer Service by telephone under 05137 / 986 3002 (Landline calls are charged at local rate. Please see your provider's rates for calls from mobile networks.).
When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a DHL code or a HERMES identification number that can be used to track the status of your package online.
Links for tracking packages:
DHL packages: Enter the 12 digit DHL code and the postcode of the delivery address on the DHL website.
HERMES packages: Enter the order number, package identification number or acknowledgement number on the HERMES website.
Orders for express delivery (with the exception of the PUMA bicycle and the PUMA Gift Card) will be delivered to you by 12.00 noon the next day by DHL Express. The lump sum charge for express delivery is € 9.80 per order (this charge will also be applied if delivery of a consignment is normally free of charge under the usual delivery charge model).
If you order up to 12.00 noon on Mondays to Thursdays, you will receive your package the next day (Tuesday to Friday). All orders which are received after 12.00 noon on Thursdays and up to the following Sunday will be passed to DHL on Monday and delivered to you on Tuesday. No express deliveries will be made on Sundays and on local and national holidays.
If delivery cannot be made to you in person, you will be informed of the attempted delivery by means of a card and your package will be left for you in a neighbouring post-office. You can collect the package from the post office during the following 14 days, after which it will be returned to us.
The “payment in advance” and “payment on delivery” methods of payment cannot be combined with express delivery.
We hope that you will understand that we cannot guarantee delivery by noon the next day on the following islands (as well as others). However, delivery will certainly be faster than by normal methods. North Sea islands: the East Frisian Islands Neuwerk, Wangerooge, Spiekeroog, Langeoog, Norderney, Juist, Borkum, Baltrum; the North Frisian Islands Pellworm, Nordstrand, Hallig Hooge, Hallig Langeness, Sylt, Amrum, Föhr Baltic Sea Islands: Usedom, Rügen, Hiddensee, Fehmarn, Poel Island in Lake Constance: Insel Mainau Island in the River Elbe: Krautsand
Delivery Address and Invoice Address
Paying by invoice: Delivery and invoice addresses do not need to be the same.
Paying by credit/debit card: Delivery and invoice addresses do not need to be the same. For example you can have your package delivered to your work address or to a DHL Packstation or HERMES PaketShop.
Paying cash on delivery: Delivery and invoice address do not need to be the same. You can have your package delivered to your work address.
Minimum Order Value
There is no minimum purchase order value.
We offer free shipping for order values from € 30,00. A shipping charge of € 3,90 will be applied on order values less than € 30,00.
Paying cash on delivery:
Please note that the cash on delivery option will be charged with an additional amount of € 4.95 (€ 2.95 for the cash on delivery fee and € 2.00 for the transaction).
You didn’t find your answers?
Have you still got questions? We would be pleased to answer your questions in German, English, French or Spanish.
You are also welcome to call or write:
Hotline: 05137 / 986 3002 **
(Monday to Friday from 08.00 – 20.00)
PUMA Retail AG
Tel.: 05137 / 986 3002 **
Fax: 05137 / 986 3003 **
** Landline calls are charged at local rate. Please see your provider's rates for calls from mobile networks.
PUMA at a Glance / PUMA is one of the world's leading sportlifestyle companies that designs and develops footwear, apparel and accessories. PUMA starts in Sport and ends in Fashion.
The official PUMA Online Store provides the largest selection of PUMA shoes, clothing, accessories and equipment available. Our Sport Performance and Lifestyle labels include categories such as Soccer, Running, Motorsport, Golf and Sailing. Sport Fashion features collaborations with renowned designers such as Alexander McQueen, Yasuhiro Mihara and Sergio Rossi, and modern collections such as Urban Mobility (with creative direction by Hussein Chalayan) and Rudolf Dassler Schuhfabrik. PUMA created such famous sneaker styles as the Suede, El Rey, Roma, Clyde, Mostro, Speed Cat, First Round and Cabana Racer. Our Motorsport collection features officially licensed Ferrari and Ducati logowear.
In soccer, PUMA is the official supplier to five European national teams, including defending world champion Italy, Austria, Switzerland, Bulgaria and Czech Republic. In addition, PUMA has a long-standing relationship with 11 African soccer federations including current African champion Egypt, Ghana, Cameroon, Angola, Ivory Coast, Morocco, Senegal, Tunisia and Namibia. In the United States, PUMA is the official sport and lifestyle apparel, footwear and equipment supplier to the Women's Professional Soccer league (WPS).
As defined in the PUMAVision, we are committed to working in ways that contribute to the world by supporting Creativity, SAFE Sustainability and Peace, and by staying true to the values of being Fair, Honest, Positive and Creative in decisions made and actions taken.