Help with
Ordering

Subsequent Cancellation

As long as the package has not left our warehouse, the order may be cancelled. Cancellations can be carried out by contacting our Customer Service on tel. 0 18 05 / 28 63 25 (14 ct./min; Mobile costs will be maximum 42 ct./min) or via Mail on service-de@shop.puma.com .

If the package has already left our warehouse, you can refuse to accept the package, or use the supplied package return sticker to send it back to us free of charge.

Making Subsequent Amendments to an Order

Unfortunately, for technical reasons, it is not possible to subsequently change sizes or colours of items, or to add or delete items.
Please enter a new order in the PUMA Online Shop.

Telephone Orders/Ordering by Email/Post/Fax

For technical reasons, placing a telephone order or ordering by email/post/fax is unfortunately not possible.

Exchanging Products

Exchanging products is not possible for technical reasons.
Please enter a new order in the PUMA Online Shop.